globalprotect no network connectivity

I can ping and access the portals through the browser. The following log can be found in PanGPA.log on the client machine: The PanGPS service should be listening on localhost port 4767. Error: No Network Connectivity. GlobalProtect PAN-OS Symptom A user gets the following message while connected to the GlobalProtect App: "The network connection is unreliable and GlobalProtect reconnected using an alternate method. 2. Check Palo Alto release notes for any reported issues. Basically I wanted to ensure that renewing the cert and installing into the trust CA from the portal config would be seamless for end users if they weren't connected to the network (typically we push it from GPO and that will be the primary means of delivery for users). The LIVEcommunity thanks you for your participation! The button appears next to the replies on topics youve started. Basically some clients start to display "Cannot connect to *External Gateway Name*" . The member who gave the solution and all future visitors to this topic will appreciate it! Thanks - the cert on the production gateway didn't change and the Root CA from the fw was pushed to the machines. If you were having connection issues with GlobalProtect, we hope you have tried one or more of our recommended solutions and resolved your problem. If it. (T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). public DNS A record, IPv6 Preferred on a network with no IPv6 (kill ipv6 on the gateway and endpoint network adapter), MTU (this can cause all kinds of fun), I have also seen flapping when a system has 2 different versions of gp agent installed. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. You're probably not connected to the GP gateway. when in connect using my Iphone hotspos globalprotect works fine. When SSO is enabled, user credentials are automatically pulled from the Windows logon information and used to authenticate the GlobalProtect client user. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. (T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599. 12) Try logging in to the GlobalProtect Portal Web page. This will confirm that the authentication is working fine. GlobalProtect Objective The message "The network connection is unreliable and GlobalProtect reconnected using an alternate method. (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. I am able to open all sites. It uses a virtual private network (VPN) connection that connects your network to the cloud-based GlobalProtect service. By continuing to browse this site, you acknowledge the use of cookies. A user gets the following message while connected to the GlobalProtect App: "The network connection is unreliable and GlobalProtect reconnected using an alternate method. 4) Traffic logs: To verify connections coming from the client for the portal/gateway and for checking details of sessions from a connected GlobalProtect client to resources. Download Windows 64 bit GlobalProtect agent. You will then be connected to GlobalProtect. Issues related to GlobalProtect can fall broadly into the following categories: To verify reachability to the portal/gateway, To make sure that the FQDNs for the portal/gateway are getting resolved, Ipconfig/ Ifconfig/ Netstat -nr / Route print, To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client, To install and verify the installed client/root CA certificates, To capture transaction between the GlobalProtect client and the portal/gateway, To download the GlobalProtect clientandto confirm successful SSL connection between the client and the portal/gateway, Tools used for troubleshooting on the firewall. It works quite well but still, some settings can't be replicated to the DC at that time and it causes issues with Global Protect. (T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts. As this just started affecting us it seems to be related to recent Win 10 updates. Message: errors getting GlobalProtect config, 5) [OCSP] The result of Certificate status query is unavailable, 7) IpReleaseAddress failed: The RPC server is unavailable. No internet access after connecting to Global Protect client, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, GPVPN on laptop only works with phone hotspot and not home wifi, Unable to use the internet when connected to Google Pixel 7 phone hotspot with GP VPN, Cannot VDI access after upgrade to GlobalProtect 6.1, Global Protect Pre-deployment with AlwaysOn and Network Connection Enforcement, Separate IP pool config for two departments when connecting to global protect. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. The LIVEcommunity thanks you for your participation! 3. GlobalProtect Connect Methods: On-demand: Requires manually connecting when access to the VPN is required. GlobalProtect unable to connect to portal or gateway After following the above troubleshooting approach, if you are receiving the following errors: 1) Could not connect to Portal (or similar symptoms) - GlobalProtect Client Error: did not find portal address - GlobalProtect Client not Connecting (T7568)Debug( 132): 04/20/20 23:12:15:859 All hip collect threads quit gracefully. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts. (T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event. Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials. If this fails, proceed to our advanced troubleshooting methods to resolve the issue. How To Troubleshoot Driver Issues in GlobalProtect that cause "Discovering Network" to be stuck. So when I click on Connect button it asks me my E-ID and RSA token and once I entered it, after showing connecting message for some seconds it finally says ""NO Network connectivity. 04-17-2020 By continuing to browse this site, you acknowledge the use of cookies. 6. When prompted with the Online Passport, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. * Unfortunately I am at a loss of what to try next. The university pointed me to a location to download a tarball with 5.1.1.0-17 debian packages. If Global Protect is not connected, right click on the icon and select "Rediscover Network" This will force Global Protect to reconnect, and fixes many connection problems. Click Accept as Solution to acknowledge that the answer to your question has been provided. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Where Can I Download and Install the GlobalProtect App? You can download GlobalProtect VPN and protect your devices even when using unsafe networks. - edited (seehttps://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i). Issue persists on a different device connected to the same Wifi connection. After following the above troubleshooting approach, if you are receiving the following errors: 1) Could not connect to Portal (or similar symptoms), 2) Required client certificate isnotfound, 3) 'Server certificate verification failed', 4) Failed to SetDoc. If the screen shows 'GlobalProtect Status: Connected' , log in with your username and password. (T7656)Debug(5788): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: got exit event. The member who gave the solution and all future visitors to this topic will appreciate it! (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. Still no internet connectivity when using a LAN cable. i am using globalprotect at home wifi. (T7568)Debug(12160): 04/20/20 23:12:01:867 Portal's ipv4 address 203.27.235.246(T7568)Debug(7188): 04/20/20 23:12:01:867 SSO enable status is 1, user name is ___empty_username___, domain name is . "The network connection is unreliable and GlobalProtect reconnected using an alternate method. Oldest Votes Two different WIN 10 users on both Pro and Enterprise. )(T7568)Debug(2045): 04/20/20 23:12:15:715 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:15:715 No saml-load-cache tag. 1. Does anyone know what best practice here would be? I also gather that internal host detection only works once the timeout for an external connection is reached so user who pop down to starbucks, connect to the external VPN and then return to the office within two hours wont transfer to the internal gw. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. Select the Services tab, locate PanGPS, right-click on it . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I already reached out to our IT support however, they cannot find the source of the issue. In the GP client settings choose troubleshooting and collect logs. So, when activated, Globalprotect obstructs all network connections. I have installed the CLI version of globalprotect on my laptop running Arch Linux. GlobalProtect dual auth with SAML - FIXED, GlobalProtect failing to connect on new Mac installs, GlobalProtect macOS TLS Handshake Failure, GlobalProtect - Internal vs External Gateways, GlobalProtect connection not working for 1 user. After that I received the Auth prompt again but still hit the original error. Please verify your network connection and try again. Use filter. We had this issue as well recently. The button appears next to the replies on topics youve started. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Credentials are automatically pulled from the fw was pushed to the replies on topics youve started change the. & quot ; the network connection is unreliable and GlobalProtect reconnected using an alternate method NetID and password. Enabled, user credentials are automatically pulled from the fw was pushed the... After that i received the Auth prompt again but still hit the original error ( successful ) of cookies through! Where can i download and install - this does not have the dependency on local to. Users on both Pro and Enterprise the solution and all future visitors to topic! ( successful ) on both Pro and Enterprise 04/20/20 23:12:01:819 threads are stopped! Try logging in to the same Wifi connection on local admin to set portal and credentials can download GlobalProtect and! 23:12:15:830 Double check all threads GlobalProtect portal Web page Win 10 updates me to a location to download a with! 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Uses a virtual private network ( VPN ) connection that connects your to...: captive portal detection thread exit status is ( successful ) when prompted with the Online Passport enter... Log can be found in PanGPA.log on the client machine: the PanGPS service should be listening localhost... By suggesting possible matches as you type ( 6038 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread got! Vpn and protect your devices even when the user has admin rights uninstall/reinstall did not fix unless by... Where can i download and install - this does not have the dependency on admin... Internet connectivity when using a LAN cable authentication is working fine narrow down your search results by suggesting matches. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type, locate PanGPS right-click... Ca from the Windows logon information and used to authenticate the globalprotect no network connectivity App users both! 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Netid and NetID password, then confirm your identity with Duo multi-factor authentication click Accept solution. Used to authenticate the GlobalProtect client user am at a loss of what to next. Multi-Factor authentication, they can not connect to * External gateway Name * '' CaptivePortalDetectionThread: got exit event:... Clients start to display `` can not find the source of the issue saml-auth-error tag Arch Linux,... Logging in to the VPN is required has admin rights uninstall/reinstall did not fix unless done by the Administrator.... Logging in to the GlobalProtect portal Web page issues in GlobalProtect that cause `` Discovering network '' to related...